Returns & exchanges
What may be returned, what may not, and how we resolve a piece that arrives other than as confirmed.
Returns centre
Case by caseA considered review, personally attended.
Damaged, defective or incorrect pieces are reviewed individually. Open a case with your order number and clear photographs, and Client Services will attend to your request as promptly as possible.
Frequent questions
4 entries01 Can I return or exchange my piece?
Each Crozel purchase is considered final and is not eligible for return or exchange for change of mind, personal preference or incorrect sizing.
We therefore invite you to review your selection with care before completing your order.
02 What if I select the wrong size?
We kindly recommend consulting our Size Guide before checkout.
As size selection is personal to each client, pieces cannot be returned or exchanged where an incorrect size has been chosen. Our Client Services team remains available should you wish for guidance before ordering.
03 What if my piece arrives damaged or incorrect?
Every Crozel piece is carefully reviewed before dispatch, making such circumstances exceptionally rare.
Should your order arrive damaged, defective or different from what was confirmed, please contact Client Services with your order details and photographs. Your case will be reviewed individually and resolved with considered care.
04 Is store credit available?
In eligible circumstances, store credit may be offered following review by Client Services.
Each request is considered individually, with fairness, discretion and in accordance with your applicable consumer rights.
Every request is reviewed individually — with discretion, fairness and the same considered attention we bring to every Crozel experience.
Client care
If you still need assistance, write to Client Services with your order number and the details of your enquiry. We’ll respond personally.
Contact us