Shipping
A considered passage from Crozel to you —prepared with care, followed with precision, received with confidence.
Order tracking
Live statusFollow its journey through to arrival.
Your tracking number arrives by email the moment your parcel is dispatched. Enter it on the tracking page for the current position of your order.
Frequent questions
7 entries01 Does Crozel ship worldwide?
Yes. Crozel offers worldwide delivery.
Available shipping options for your destination will be presented at checkout.
02 How long does delivery take?
U.S. ORDERS
Typically 5–10 business days.
INTERNATIONAL ORDERS
Typically 8–14 business days.
In some cases, delivery may require up to 8–16 business days.
We always endeavour to ensure your order reaches you as promptly and securely as possible.
03 Will my pieces arrive together?
Where possible, your pieces will be prepared and dispatched together.
If your order is fulfilled from more than one location, pieces may arrive separately. Tracking details will be provided for each shipment.
04 How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
You may also follow its progress at any time through the order tracking page.
05 How long does order processing take?
Orders are typically prepared for dispatch within 2–3 business days.
During periods of higher demand, preparation may require up to 5 business days.
Once your order has been dispatched, tracking details will be sent to you automatically.
06 Can I change or cancel my order?
Changes or cancellations may be requested within 24 hours of placing your order.
Please contact Client Services as soon as possible. After this period, we may be unable to amend or cancel an order once preparation has begun.
07 My order has not arrived. What should I do?
If tracking shows your order as delivered but it has not arrived, please check with your household, neighbours or local carrier.
If it remains unlocated, contact Client Services and we will assist with the next steps.
Every order is prepared with considered care, carefully reviewed, and entrusted for its journey with the attention it deserves.
Client care
If you still need assistance, write to Client Services with your order number and the details of your enquiry. We’ll respond personally.
Dispatch enquiries