Refund policy
Last updated: August 2026
At Crozel, every order is considered with care from the moment it is placed to the moment it leaves us.
Each piece is reviewed before dispatch, and we take every concern seriously. While our return policy is intentionally selective, our approach to genuine order issues is personal, considered and fair.
Final Sale
All Crozel purchases are considered final.
We do not accept returns or exchanges for:
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change of mind
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personal preference
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incorrect sizing
We encourage you to review your selection carefully before completing your order, including product details, measurements and sizing information where applicable.
Our Client Services team is available should you need guidance before purchasing.
Choosing Your Size
The right fit is an important part of enjoying your Crozel piece.
Before placing your order, we recommend referring to the Crozel Size Guide and checking your measurements carefully.
As size selection remains the responsibility of the client, we are unable to accept returns or exchanges where an incorrect size has been chosen.
If you are between sizes or simply unsure, we encourage you to contact Client Services before ordering. We will always do our best to help you make a more informed selection.
Damaged, Defective or Incorrect Pieces
Every Crozel piece is checked before dispatch.
In the unlikely event that your order arrives damaged, defective or different from what was confirmed in your order, please contact Client Services as soon as possible.
To help us review your case, please provide:
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your order number
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a clear description of the concern
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photographs showing the piece and relevant issue
Once received, your case will be reviewed individually by our Client Services team.
We understand that receiving something other than what you expected can be disappointing, which is why genuine order concerns are assessed carefully rather than treated as a standard return request.
Individual Review
Not every concern is the same.
Where an issue relates to a damaged, defective or incorrect piece, we review the circumstances individually and consider the information provided with your request.
This allows our team to give each eligible concern the attention it deserves while protecting the quality and integrity of every Crozel order.
Store Credit
In eligible circumstances, store credit may be offered following review by Client Services.
Store credit is not automatically issued with every request and will depend on the circumstances of the individual case.
Where applicable, our team will clearly communicate the outcome of the review and the next steps available to you.
Before Contacting Us
To help us assist you as efficiently as possible, we recommend having the following ready:
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your Crozel order number
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the email address used to place the order
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clear photographs where the concern relates to the condition of the piece
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a short description of what has occurred
Providing complete information from the beginning helps our team understand your request and review it more efficiently.
Our Approach
Our return policy is designed to keep the Crozel experience considered, consistent and fair.
Because our pieces are personal purchases, we ask clients to make their selection carefully. In return, when something genuinely does not arrive as confirmed, we give the matter individual attention.
No unnecessary process. No generic response. Just a considered review of the circumstances and clear guidance from our Client Services team.
Consumer Rights
Nothing within this policy is intended to exclude, restrict or modify any rights or remedies available to you under applicable consumer law.
Where statutory consumer rights apply, they remain unaffected.
Client Services
For assistance with a damaged, defective or incorrect piece, please contact:
Monday–Friday · 09:00–18:00
Please include your order number and all relevant details with your request so our team can review your case as efficiently as possible.
Crozel Standard
Every piece should arrive as it was intended.
If it does not, tell us.
We will review it with care.